Returns & Exchanges
Please read the conditions below before purchasing. These policies apply to change of mind returns and exchanges and do not affect your rights under Australian Consumer Law.
Jewellery
Due to hygiene reasons, we are unable to offer refunds or exchanges on jewellery for change of mind.
Please choose carefully before purchasing.
Exchanges
Exchanges are available for The Donzie provided the garment meets all of the following conditions:
- Has not been worn, other than briefly to check the fit
- Has not been washed
- Original packaging remains intact
- Was tried on while wearing undergarments
- Is returned in its original condition
Customers are responsible for all postage costs associated with an exchange, including returning the original garment and receiving the replacement item.
We reserve the right to decline an exchange if the garment does not meet the conditions above.
Faulty or Damaged Products
Our change of mind and hygiene policies do not exclude any rights you may have under Australian Consumer Law.
Customers can contact us if an item is faulty, defective, damaged or not as described. We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law.